SHIPPING

When will my order ship after purchasing?

Processing takes 3-5 business days, Monday through Friday not including holidays. We know, we’re as fast as lightning! Shipping times vary depending on where in the world you’re shipping to. Please refer to our handy dandy list below to find out how long your package will take to arrive.

Estimated Shipping Time

Contiguous US: 3-5 business days
Non-Contiguous US (PR, HI, AK): 7-12 business days
International: 14 business days+ depending on delivery location and customs

Orders in Outlaying United States and International destinations are responsible for fees, duties, taxes and customs.

How is my shipping cost calculated?

Your shipping cost is calculated based on your shipping address, the shipping method chosen, and the weight of your order at checkout.

RETURNS

Help! My product did not arrive up to par.

This is a rare occurrence but does happen from time to time. Likewise, if you receive a product that you suspect to be expired or not suitable for use please contact our support at [email protected] and we will be happy to help you!

Can I return a product if I have (gently) used it?

We’ve all been there - sometimes a product after the first or second use just doesn't work for you or your skin type. No biggie. Please contact our customer support at [email protected] and we will be happy to help you! Please kindly note, we do not cover the cost for return of unwanted products but if you are not satisfied with your order please contact us, as we're happy to help.

At Kay Davis Skincare, we prioritize your satisfaction and strive to offer products that delight every customer. Your happiness with our products is our success.

**For First-Time Customers:**

Trying something new should be worry-free. That's why we're proud to provide a 100% money-back guarantee for all first-time purchases. If you're not completely satisfied with your order, simply contact us within 30 days of delivery, and we'll issue a full refund (International orders only - excludes shipping costs and customs charges).

**For Returning Customers:**

We also care deeply about the satisfaction of our loyal customers. If you’re a returning customer and a product doesn’t meet your expectations, reach out to us within 30 days of delivery, and we’ll offer a hassle-free replacement or refund. (International orders only - excludes shipping costs and customs charges).

It is up to the discretion of our team if we feel a customer is abusing this swap promise, to protect our price point and good will.

Our commitment is to you, and we aim to provide an exceptional customer experience with every purchase.

How long do refunds take?

Refunds will take 3-5 business days to be processed and posted to your payment method.